Contact Nalo Collective
We'd love to hear from you.
Questions about an order? Need help choosing a size? Want to know when your favourite NALO piece will be back?
A Little Help When You Need It.
Whether you're shopping for your own little one or choosing the perfect gift, we're always happy to help.
For questions relating to: Orders, Sizing, Shipping, Returns, Product information, Collaborations, Stockist enquiries
Please get in touch through our contact form.
A Little Help Before You Shop.
We want shopping for your little one to feel simple from start to finish. Whether you’re wondering about sizing, delivery, returns or what happens once you’ve placed your order, we’ve answered a few of the questions NALO families may have below. Still need a little help? Our team is always just a message away.
Frequently Asked Questions
How do I choose the right size for my little one?
We know little ones grow quickly! Each product page includes the available age and size options to help you choose the best fit. If you’re unsure between two sizes, get in touch with our team before ordering and we’ll gladly help you choose.
How long will my NALO order take to arrive?
Once your order has been packed and dispatched, you’ll receive the relevant tracking information so you can follow your little parcel on its way to you. Delivery timeframes and shipping information will be available in our Shipping Policy.
Can I return or exchange an item?
We want you to love every little piece you order from NALO. If something isn’t quite right, please refer to our Returns & Exchanges Policy for information on eligibility, timeframes and how to submit a return or exchange request.
Will sold-out styles be restocked?
Some of our most-loved pieces may make a return, while others may only be available as part of a limited collection. Follow NALO on social media and join our mailing list to be the first to hear about restocks, new arrivals and upcoming drops.
How can I contact NALO about my order?
Our team is always happy to help. Simply head to our Contact Us page and send us your enquiry. If your question relates to an existing order, include your order number so we can assist you as quickly as possible.
Because Every Little Detail Matters.
Whether you have a question about the perfect size, need a little help with your order, want to know more about one of our pieces or simply feel like saying hello, we’re here for you. At NALO, we believe the experience should feel just as thoughtful as the clothing we curate from the moment you discover us to the moment your little NALO parcel arrives at your door.
Whatever you need, our team would love to hear from you.
The NALO Edit.
Designed for little ones with a big sense of style. NALO brings together elevated everyday pieces crafted from beautiful fabrics including denim, corduroy and 100% cotton twills, paired with playful prints and refined details. Think ditsy florals, classic polka dots, timeless stripes and effortless silhouettes, thoughtfully designed to make little wardrobes feel a little more special.
